Terms and Conditions

Last updated: February 18, 2025

Please read these terms and conditions carefully before using our service.

1. Introduction

1.1 Service Overview

Our platform provides you with access to software tools for automated trading (‘Software’) through our website https://www.novatrend.io (‘Site’). The term ‘Client’ refers to anyone who accesses or uses the Software.

1.2 Governing Documents

These Terms of Use and our Privacy Policy govern your access to and use of the Software and constitute the entire and binding agreement between you and us.

1.3 Acceptance

By using the Software, you confirm that:

  • You have read and understood these Terms of Use.
  • You agree to be bound by these Terms of Use as they appear on each applicable date you use the Software.
  • You assume all obligations set forth herein.
  • You are of sufficient legal age and capacity to use the Software.
  • You are not under the jurisdiction of any entity that expressly prohibits the use of similar Software.
  • You use the Software at your own discretion and responsibility.

2. Subject Matter of the Terms of Use

2.1 Applicability

These Terms of Use apply between DNS, an internationally registered company operating under applicable laws, and the Client using the Software, which is made available via the Site on your computer or mobile device.

2.2 Purpose

The Software is provided to individuals and entities with existing exchange accounts for their own use. You may not use the Software to connect to third-party exchange accounts.

2.3 Disclaimer, Liability, and Risk Acknowledgment

2.3.1 No Management of Client Assets

DNS does not manage, control, or have access to Client funds. The Client is solely responsible for managing their assets, including all trading decisions and settings configured within the Software.

2.3.2 No Financial or Investment Advice

DNS provides Software tools but does not offer financial, investment, or trading advice. Any trading strategies, recommendations, or features within the Software are informational and do not constitute financial advice.

2.3.3 Assumption of Risk

The Client acknowledges that cryptocurrency trading involves substantial risk, including but not limited to:

  • Market volatility and price fluctuations.

  • Technical failures, including third-party exchange outages or API issues.

  • Unauthorized access to accounts due to Client mismanagement of credentials.

  • Incorrect configurations or user errors leading to unintended trades.

  • Incorrect permission-settings on the user’s API keys

  • Regulatory or legal changes impacting trading activities.

The Client assumes full responsibility for any risks associated with using the Software.

2.3.4 Limitation of Liability

DNS is not liable for any financial losses incurred due to:

  • Market conditions or trading outcomes.

  • Technical disruptions, including but not limited to exchange downtime or cyber-attacks.

  • Third-party failures or issues beyond DNS’s control.

  • Client negligence, including misconfigured settings or improper account security.

  • Any modifications, discontinuations, or updates to the Software.

DNS does not act as an investment advisor, fiduciary, or agent for any Client. The Client acknowledges that DNS has no obligation to provide trading guidance, risk assessments, or portfolio management services.

If changes in law prohibit DNS from operating in the Client’s jurisdiction, DNS reserves the right to terminate service with or without notice, and no refunds will be provided.

DNS will endeavor to provide reasonable notice to the Client in the event that changes in law prohibit DNS from operating in the Client’s jurisdiction, however, if such notice cannot reasonably be provided, DNS shall not be liable for a failure to provide said notice.

3. Registration

3.1 Authority

If you are accepting these Terms of Use on behalf of a legal entity, you declare that you have the authority to bind such entity to these Terms of Use. If you do not have such authorization, you may not access or use the Software.

Before registration, you are responsible for ensuring that the use of the Software in your jurisdiction is permitted by applicable law. If such use is not permitted, you may not access or use the Software.

4. Fees, Commissions, and Payment

4.1 Fees and Charges

The Client agrees to pay the fees associated with their selected plan as detailed on the Site. Fees are due in Bitcoin (BTC) or Tether (USDT) and are non-refundable except as explicitly stated in these Terms.

4.2 Refund Policy

4.2.1 Unavailable Software

If the Software is unavailable due to a system-wide outage for 7 consecutive days within a 30-day period, the Client may be eligible for a pro-rated refund for the affected subscription period. Downtime caused by client-side issues, API key problems, incorrect software settings, exchange outages, exchange API problems or changes, or anything else that is not intentionally caused by DNS will not be eligible for a refund. To request a refund, the Client must submit a request by e-mail within 3 days of the reported outage.

4.2.2 Other Refunds

No refunds will be issued for unused subscription periods.

5. Intellectual Property

5.1 Ownership

The Software, Site, and all associated intellectual property, including trademarks and copyrights, are owned by DNS.

5.2 License

The Client is granted a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Software strictly for personal trading activities. No access to the source code is provided or permitted.

6. Software Availability and Modifications

6.1 Availability

We strive to maintain a high level of service availability and will use commercially reasonable efforts to minimize downtime. However, we do not guarantee uninterrupted access to the Software. Scheduled maintenance, system updates, and unforeseen technical issues may result in temporary service interruptions. We will provide reasonable notice for planned maintenance whenever possible.

6.2 Modifications

The Software may be modified, updated, or discontinued at DNS’s discretion.

7. Termination and Suspension

7.1 Termination by Client

Clients may terminate their use of the Software at any time by discontinuing access. No refunds will be issued for unused subscription periods.

7.2 Termination by DNS

DNS may terminate or suspend access to the Software for: (a) violation of these Terms of Use; (b) illegal or unauthorized use of the Software; (c) suspected fraudulent activity; or (d) as required by law. We will provide reasonable notice of termination whenever possible, except in cases of suspected illegal activity or immediate harm to the Software or other users. Clients may appeal a termination decision by contacting us through e-mail within 3 days of the termination notice. Upon termination, the Client’s license to use the Software will be revoked.

8. Governing Law and Dispute Resolution

8.1 Applicable Law

These Terms shall be governed by internationally recognized commercial laws unless otherwise required by applicable regulations.

8.2 Dispute Resolution

Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, disputes shall be resolved through arbitration or legal proceedings in a jurisdiction chosen by DNS.

The parties agree that any claim must be brought individually, and no party shall participate in any class action or collective proceeding.

8.3 Class Action Waiver

All claims must be brought on an individual basis. Clients waive their right to file or participate in any class action lawsuit against DNS.

9. Data Protection & Privacy

DNS is committed to protecting the privacy of its Clients. Our data collection and processing practices are detailed in our Privacy Policy. This policy explains how we collect, use, and safeguard your personal data, including information about data retention and your rights regarding your data. Please review the Privacy Policy carefully.